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Complaint to LG, Currys, SkyQ and Panasonic

Open Letter To LG, Currys & SkyQ

The interrelationship and interactions of modern technology impacts the ordinary consumer and industries don’t care who suffers as long as it isn’t their bottom line. Particularly LG, Currys, Sky & Panasonic.

Letter to           Customer Relations Director LG

Customer Relations Director DGS Retail

Customer Relations Director SkyQ TV

Customer Relations Director Panasonic

This is a complex article and is based around our own personal experience. Please bear with me as I construct it in the most understandable way. If you don’t have time to read it now, don’t start. You’ll get lost in the complexity.

Timelime:        27th June 2017 new LG 55” OLED UHD 3D TV – LG55C6V

7th September – fault developed in LG TV.

4th October – set returned with new screen.

Between 31st July & 10th October new Sky Q software downloaded.

11th October – discovered 3D was not working.

25th October – LG engineer changed panel but 3D still not working.

3rd November – LG issued BER number POU1710187777/RNU171017029918

8th November – New Panasonic Vierra television ordered.

16th November – LG set returned.

19th November – Couldn’t get glasses to work.

22nd November – Couldn’t get Panasonic’s own glasses to work.

22nd November – discovered reason for the problem.

23rd November – screamed loudly, sat in despair, then started this.

When you are retired and having to live on a budget, it is important to think carefully before making a large purchase. Entertainment in our home is a great pleasure, particularly dramas, football (soccer) and films. We therefore decided we should invest in the best possible set for our needs.

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