Tag Archives: sky

Complaint to LG, Currys, SkyQ and Panasonic

Open Letter To LG, Currys & SkyQ

The interrelationship and interactions of modern technology impacts the ordinary consumer and industries don’t care who suffers as long as it isn’t their bottom line. Particularly LG, Currys, Sky & Panasonic.

Letter to           Customer Relations Director LG

Customer Relations Director DGS Retail

Customer Relations Director SkyQ TV

Customer Relations Director Panasonic

This is a complex article and is based around our own personal experience. Please bear with me as I construct it in the most understandable way. If you don’t have time to read it now, don’t start. You’ll get lost in the complexity.

Timelime:        27th June 2017 new LG 55” OLED UHD 3D TV – LG55C6V

7th September – fault developed in LG TV.

4th October – set returned with new screen.

Between 31st July & 10th October new Sky Q software downloaded.

11th October – discovered 3D was not working.

25th October – LG engineer changed panel but 3D still not working.

3rd November – LG issued BER number POU1710187777/RNU171017029918

8th November – New Panasonic Vierra television ordered.

16th November – LG set returned.

19th November – Couldn’t get glasses to work.

22nd November – Couldn’t get Panasonic’s own glasses to work.

22nd November – discovered reason for the problem.

23rd November – screamed loudly, sat in despair, then started this.

When you are retired and having to live on a budget, it is important to think carefully before making a large purchase. Entertainment in our home is a great pleasure, particularly dramas, football (soccer) and films. We therefore decided we should invest in the best possible set for our needs.

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SKY SPORTS – YOU ARE RIPPING EVERYONE OFF & IT IS NOT GOOD ENOUGH!

What is going on?

I’ve been a Sports subscriber since day one. I no longer get any live European matches, we no longer get all the premiership matches and the Match Choice is now in low definition. I do not recall having been offered any sort of discount because of these changes.

Yet another Sky Sports error. Who is getting paid for this stuff?In addition, as can be seen from the image, my recording of Watford v Tottenham is actually of Norwich v Aston Villa as shown by the strips and the score at top left. This is not the first time. The fact it is no longer HD either is infuriating. Does no one at Sky Sports watch their own stuff? Watching football in LD after having watched HD is just not good enough, especially when BT are now offering live premiership football in 4K!

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