Open Letter To LG, Currys & SkyQ
The interrelationship and interactions of modern technology impacts the ordinary consumer and industries don’t care who suffers as long as it isn’t their bottom line. Particularly LG, Currys, Sky & Panasonic.
Letter to Customer Relations Director LG
Customer Relations Director DGS Retail
Customer Relations Director SkyQ TV
Customer Relations Director Panasonic
This is a complex article and is based around our own personal experience. Please bear with me as I construct it in the most understandable way. If you don’t have time to read it now, don’t start. You’ll get lost in the complexity.
Timelime: 27th June 2017 new LG 55” OLED UHD 3D TV – LG55C6V
7th September – fault developed in LG TV.
4th October – set returned with new screen.
Between 31st July & 10th October new Sky Q software downloaded.
11th October – discovered 3D was not working.
25th October – LG engineer changed panel but 3D still not working.
3rd November – LG issued BER number POU1710187777/RNU171017029918
8th November – New Panasonic Vierra television ordered.
16th November – LG set returned.
19th November – Couldn’t get glasses to work.
22nd November – Couldn’t get Panasonic’s own glasses to work.
22nd November – discovered reason for the problem.
23rd November – screamed loudly, sat in despair, then started this.
When you are retired and having to live on a budget, it is important to think carefully before making a large purchase. Entertainment in our home is a great pleasure, particularly dramas, football (soccer) and films. We therefore decided we should invest in the best possible set for our needs.